Contact
Do you have general questions about the organisation, our locations or would you like to make a specific inquiry about Masterflex? Or are you looking for a special contact person for a specific department? We have some suggestions for you to choose from.
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General Contact
You have a question for us?
If you would like to call us, our head office will be happy to put you in touch with the appropriate contact person for your request.
Phone: +49 209 97077-112
You would like to be called back? Make an appointment with us:
Alternatively you can use our contact forms for your inquiries.
Compliance Management
Identify potential risks, implement appropriate measures and effectively protect the company from liability and breaches of regulations. This is the task of our compliance management.
The business activities of the Masterflex Group are characterized by integrity, appreciation and compliance with applicable laws.
For us in the Masterflex Group, it goes without saying that we comply with all applicable laws, internal regulations and voluntarily imposed voluntary commitments, and that we act in accordance with ethical principles.
To this end, the Masterflex Group has established a compliance management system whose instruments and measures are designed to support employees in dealing with legal risks.
Our Commitments in the Field of Compliance
The Code of Conduct documents our commitment to act responsibly and lawfully. The Statement of Principles affirms respect for human rights and safe working conditions in all our Group companies. Our statement on the UK Modern Slavery Act describes the prevention of human trafficking and modern slavery throughout the supply chain.
Strategie
- In order to achieve the goals of our vision, we are pursuing the strategy of developing, producing and selling customized and sophisticated products with high customer benefits and application expertise.
- This consulting-oriented special market strategy differentiates Masterflex from other hose manufacturers.
- We pursue a value-oriented growth strategy with long-term goals.
Principles
- We are an internationally active group of companies with German roots.
- We always work to be perceived as a reliable partner by our business partners.
- Our customers appreciate our commitment and our wealth of ideas.
- We are committed to resource-saving processes and thus make our contribution to maintaining a clean environment.
- We pay great attention to compliance with all legal regulations at our locations worldwide. We ensure a consistently high standard of quality and work continuously on improvements - in everything we do.
What does this mean for us and our partners?
Our customers are looking for solutions for their fastening tasks.
We support them by
- the customer-oriented and qualified advice of our sales staff
- our application know-how, our flexibility and speed in finding solutions in sales and technology
- a delivery on schedule with perfect quality
- a respectful way of dealing with each other, which is not aimed at fast business.
The satisfaction and loyalty of our customers are the key to the growth of our company.
We expect commitment, own ideas and responsible action from our employees. We offer a family-friendly and safe working environment.
The management promotes the diversity of our employees and the development of the individual.
The doors of the management are always open. We maintain transparent internal communication.
The management leads by means of discussions, target agreements and regular performance reviews.
We treat all our employees and colleagues with appreciation and respect. Together we work for the success of the company!
We have a broad international base in order to be a solid and efficient company that is also prepared for economic fluctuations.
Through future-oriented products and the continuous improvement of our processes, we aim to achieve sustained profitability and stable growth with shareholders participating in the profits.