Contact
Do you have general questions about the organisation, our locations or would you like to make a specific inquiry about Masterflex? Or are you looking for a special contact person for a specific department? We have some suggestions for you to choose from.
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General Contact
You have a question for us?
If you would like to call us, our head office will be happy to put you in touch with the appropriate contact person for your request.
Phone: +49 209 97077-112
You would like to be called back? Make an appointment with us:
Alternatively you can use our contact forms for your inquiries.
CONSULTANCY is a top priority for us
You need support for your project or your production process? We are happy to advise you!
Decades of experience - working for you
We certainly know your problem, too, because our team of consultants in technical sales has been working together for so long that many of our customers' challenges are part of our standard. Due to the low staff turnover, this important knowledge is also retained permanently.
And should a new colleague join the team, a mentoring program ensures that the right information reaches you. This knowledge cannot be read on, because it results from the results of past projects.
Just a click away - instructions and documents
We won't leave you alone with your challenge: Before the first aid, we offer you various ways to inform yourself. In addition to our white papers on various topics, the hose finder is a good place to start to get an overview of our hose and connection systems. In addition, we offer you the most important instructions on grounding and sealingas well as everything you need to know about standards and regulations in our technical information - including a resistance list.
If you are unsure, you can formulate your inquiry directly by filling out a form. We will then contact you as soon as possible to clarify the further details.
Quick help on the phone - for special challenges
Your challenge takes you all the way, you're on the trail of the solution, but still you don't have a good feeling: Then it's time to give us a call. Our statistics speak volumes: In 95% of the calls, the consultant can help immediately. We pay attention to "honest advice" - we do not recommend a hose or a connector on the basis of its turnover, but the solution and thus your satisfaction is in the foreground.
Such an attitude then creates, as the cooperation progresses, a high level of commitment in the advice and in the relationship between the field service, the office service and the customer. It becomes not only reliable, but personal. Sometimes to such an extent that people even enjoy going mountain biking together.
To quote even more figures: Seventy percent of phone calls are answered immediately due to our high availability. The remaining customers and interested parties are contacted immediately after a callback request.
At your side at all times - also on site
If the challenge is very complex, we are happy to go one step further: we come to you and assess the situation on site. If you are one of our dealers we would also be happy to visit your customer together with you. Of course, we also visit maintenance companies and OEMs.
At an initial meeting, we analyze the individual factors of the current connection solutions and their problematic effects. If we cannot help you directly, an engineer will be called in to recommend the most promising solution. If you are still unsure, we offer the possibility to go into a test phase and start with a hose.
If your application has a very high and individual requirement, we can help you with our engineering services we can develop a hose tailored to your installation situation.
