Contact
Do you have general questions about the organisation, our locations or would you like to make a specific inquiry about Masterflex? Or are you looking for a special contact person for a specific department? We have some suggestions for you to choose from.
- General Contact
- International
- Jobs & Career
General Contact
You have a question for us?
If you would like to call us, our head office will be happy to put you in touch with the appropriate contact person for your request.
Phone: +49 209 97077-112
You would like to be called back? Make an appointment with us:
Alternatively you can use our contact forms for your inquiries.
At eye level: Our dealers are part of the Masterflex family
How important is good communication to you? We consider it essential, which is why our goal is to assign you a permanent contact person. Our key account management therefore ensures that you have a permanent contact person who keeps a close eye on your requirements.
This is a great advantage for you, because a permanent contact person knows you and your needs. If the worst comes to the worst, he can react quickly and procure the products you need. With our binding framework agreements, you safeguard yourself and your equipment and ensure optimum processes.
The hose experts at your side
Choosing the right hose is often not so simple. There are countless factors to consider in the search. First and foremost, the area of application must be determined, because this provides information about the other parameters.
The pumped medium is essential in determining the hose: Is it gaseous, liquid, dusty or solid? And how abrasive or aggressive does it behave towards the hose during conveying? Depending on the application and the conveyed medium, properties such as temperature and pressure resistance (for suction or extraction) as well as flexibility are required.
In addition, hoses may have to meet special conditions. For example, for flame retardancy (fire protection) or in humid environments, certain additives help to optimize the hose for its intended use.
A lot of support for our dealers
You as a dealer are important to us. Since we work with a large number of dealers, we know exactly the needs and necessities of this target group. That's why we offer a wide range of services to provide you with the best possible support.
From training courses and webinars to product brochures and individual cooperation support. Through years of experience in the hose business, we rely on trust and individual support with our dealers to always live up to our role as a global market leader.
And we make sure that your customer gets the right hose for the right purpose and can drive his business forward worry-free.
CONSULTATION is very important to us
To make sure your customer gets the right hose, our technical sales colleagues are ready to help. They receive regular training and collectively bring countless decades of experience in the hose business. It's rare that our team of hose experts doesn't know an application - and even then, they'll be happy to help you competently. In this case, the field service travels with you to your customer and looks at the situation on site. All parameters are included and coordinated with you so that your customer is completely satisfied.
The hose finder - quickly and specifically to the desired product
Are you looking for a hose with very specific properties? Our product finder will help you find the right hose for your application. Simply enter important parameters such as medium, temperature resistance or pressure behavior and you will quickly and specifically receive your desired product.
To the hose finder
Knowledge as the key to success
In order to advise a customer competently, you need up-to-date knowledge about his or her needs. We ensure that you have the necessary knowledge at your disposal.
Cooperation agreement
With our cooperation agreement, we regulate the common goals and modalities of the cooperation. We stand by what we agree with you and expect cooperation in a spirit of partnership in return.
Media usage contract
As a partner, we provide you with all the data you need after signing our media usage agreement. In addition to the logos for the representation of our brand, you will receive both a high-resolution product photo and the associated product data for each requested product.
